Privacy policy

Privacy Policy for Primera Virtual Assistance

This Privacy Policy outlines how Primera Virtual Assistance (referred to as "we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website and use our virtual assistance services. We are committed to safeguarding your privacy and ensuring the security of your personal data.

1. Information We Collect

1.1. Personal Information: When you visit our website or use our services, we may collect personal information such as your name, email address, phone number, postal address, and payment information.

1.2. Usage Information: We may collect non-personal information about your visit, including your IP address, browser type, operating system, and other technical details, to improve the functionality and performance of our website.

2. How We Use Your Information

2.1. To Provide Services: We use your personal information to provide virtual assistance services, including communication, task management, and customer support.

2.2. Communication: We may use your contact information to communicate with you regarding our services, updates, promotions, and other relevant information.

2.3. Analytics: We use Google Analytics to analyse website performance, monitor traffic patterns, and improve our website's user experience. Google Analytics collects information such as your IP address, browser type, and pages visited on our website. To learn more about how Google Analytics collects and processes data, please review Google's Privacy Policy.

3. Disclosure of Information

3.1. Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in delivering our services, including Squarespace and Google Analytics, but only to the extent necessary for them to perform their functions. See Squarespace’s Privacy Policy.

3.2. Legal Compliance: We may disclose your personal information if required by law or to protect our rights, privacy, safety, or property.

4. Your Rights

4.1. Access and Correction: You have the right to access and correct your personal information held by us.

4.2. Data Deletion: You can request the deletion of your personal information, subject to legal obligations.

4.3. Marketing Communications: You can opt-out of receiving marketing communications from us at any time.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.

6. Cookies

Our website uses cookies, including those used by Google Analytics, to enhance your browsing experience. You can manage your cookie preferences through your browser settings. To learn more about how Google Analytics uses cookies, please review Google's Cookie Policy.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at eilish@primeravirtualassistance.com.